Refund Policy
Refund Policy – Lyka Holidays by Wanderingg Foodie
This Refund Policy outlines the terms and conditions for obtaining a refund for products purchased from Lyka Holidays by Wanderingg Foodie (“we,” “us,” or “our”). We strive to ensure customer satisfaction and provide a fair and transparent refund process.
Eligibility for Refunds
1.1. You may be eligible for a refund if you meet the following conditions:
a. You have purchased the product directly from the Lyka Holidays by Wanderingg Foodie website. b. The product is eligible for a refund as per the terms and conditions outlined below. c. You have proof of purchase, such as an order confirmation or receipt.
Products Eligible for Refunds
2.1. Most products purchased from Lyka Holidays by Wanderingg Foodie may be eligible for a refund. However, certain products may be excluded from our refund policy, including but not limited to:
a. Digital downloads or software products. b. Consumable products, such as batteries or ink cartridges. c. Products with hygiene considerations, such as earphones or personal care items, unless unopened and unused. d. Products explicitly marked as non-returnable or final sale.
Conditions for Refunds
3.1. To be eligible for a refund, the following conditions must be met:
a. The product must be in its original condition, unopened, unused, and with all accessories and packaging intact, unless the product is faulty or damaged. b. The product must be returned within the specified timeframe, which is typically within 14 days from the date of delivery.
3.2. We reserve the right to reject refund requests if the product does not meet the above conditions or if there is evidence of misuse, damage caused by the customer, or failure to follow the provided instructions.
Refund Process
4.1. To request a refund, please follow these steps:
a. Contact our customer support team within the specified timeframe, providing your order details and the reason for the refund request. b. Our customer support team will guide you through the return process, including providing a return authorization if required. c. Ensure that the product is securely packaged to prevent any damage during transit. d. Return the product to the designated address provided by our customer support team. e. Once we receive the returned product and verify its eligibility for a refund, we will initiate the refund process.
4.2. Refunds may be issued using the original payment method or in the form of store credit, depending on your preference and the circumstances of the refund.
4.3. Please note that the refund process may take a reasonable amount of time to complete, including the time required for return shipping, inspection of the returned product, and processing the refund.
Non-Refundable Items and Costs
5.1. Shipping costs, including initial delivery charges and return shipping fees, are non-refundable unless the product is faulty, damaged, or the return is due to an error on our part.
5.2. Any promotional discounts, gift cards, or store credits used during the purchase may be deducted from the refund amount.
Damaged or Faulty Products
6.1. If you receive a damaged or faulty product, please contact our customer support team immediately. We may require photographic evidence or other relevant documentation to assess the damage or fault.
6.2. Depending on the circumstances, we may offer a replacement, repair, or refund for the damaged or faulty product.
Changes to the Refund Policy
6.1.7.1. We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Refund Policy on the Lyka Holidays by Wanderingg Foodie website..
Contact Us
8.1. If you have any questions, concerns, or inquiries regarding this Refund Policy or the refund process, please contact our customer support team using the contact information provided on the Lyka Holidays by Wanderingg Foodie website.
By making a purchase from Lyka Holidays by Wanderingg Foodie, you acknowledge and agree to the terms and conditions outlined in this Refund Policy.